At Vanders Store, your satisfaction is our top priority, and we are committed to ensuring a seamless and stress free experience with every purchase. If you find yourself not completely satisfied with your order, our Returns and Refunds Policy is tailored to meet your needs. Here's how it works:

Initiating a Return:

To initiate the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process:

Our refund process is straightforward and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a swift resolution.

Steps to Initiate Refund:

Contact our customer service team at support@vanders.store to begin the return process. Provide the reason for return along with your order number. Wait for instructions on the return shipping address. Once we receive and verify your return (usually within 72 hours), you will receive a confirmation email. Refunds, if any, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.

Scenarios and Insurance:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: In case the product is defective, please provide clear pictures of the defect to support@vanders.store. We will arrange a return label, and upon inspection, we will issue a full refund.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offer a replacement, or refund accordingly.
• Wrong Product or Size: If the product sent to you is incorrect or the wrong size, contact us at support@vanders.store for further instructions. We'll provide a return label, and upon receiving the item, we'll dispatch the correct product or issue a refund.
• Non Arrival of Product: Contact us immediately if your product is past the expected delivery date and you have not received any notification from us. We will resolve the situation and refund your entire amount if necessary.

Cancellation Policy:

If you wish to cancel your order after confirmation, contact support@vanders.store. You will not incur any loss from the cancellation, and it can be done without any costs.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at support@vanders.store.

Thank you for choosing Vanders Store for your polo shirt needs. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!